Northwest Grass Machinery
Delivery and Refund Policy
We will endeavour to deliver the products to you within 3 working days of your order within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.
If the delivery driver rings you and arranges a time to deliver and you are not there to recieve products for some reason you will be charged again for to get the delivery delivered to you at another time.
When you purchase online, you have a statutory right to return a product (other than perishable produce) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding delivery cost). If a product is damaged or faulty please contact us and we will organise a replacement or refund. Any claim cannot be entertained once the order has been signed for, any damage must be specified on the delivery docket and the parcel must be refused.
We here at Northwest Grass Machinery view customer satisfaction as our number one priority. Therefore if the goods you have received are faulty, please return it to us in its original condition within 7 days of receiving the goods and we will issue a refund for the item provided that the items are in a fully resalable condition. This means that they must be returned in their unmarked original packaging and must be fully re-saleable.
In any case where we have dispatched an incorrect item or you have ordered an incorrect item Northwest Grass Machinery will, where applicable, dispatch a replacement item. In this instance you will be billed for the Item and a refund will be issued for the incorrect item once it is returned to us as described above. In this case Northwest Grass Machinery will provide a full order refund (including the outgoing delivery charge). We will not refund the cost of returning the product to us. In exceptional circumstances and at the discretion Northwest Grass Machinery we may refund the incoming delivery charge. In this case the maximum amount refundable will be the cost of the outgoing delivery charge paid.
Please note that we will not accept any returns back after 14 days.
Before returning anything to us you must get a returns authorisation number from us, call us on
00 353 (0)71/9143669 for a returns number please note that anything returned without this number will not be refunded.
Thank you from all at Northwest Grass Machinery.